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BCM Voicemail Applications Portfolio
Discover the advantages of using the next generation in messaging platforms for your Business Communications Manager System.
>>>Download Messaging PDF Brochure
>>> Download Intelligent Contact Center PDF Brochure
Auto Attendant:
Auto attendant can be used to answer incloming lines wiht your personalized greetings. Greetings can be tailored to time of day, day of week, holiday schedule and calling line ID. Greetings can be saved on a PC and then downloaed to many locations.
Customer Controlled Routing (CCR):
Can include mulitple levels, so caller can direct themselve to exactly the right destination fast. With caller id calls can be routed to the right departments, call center skillset or employee.
Integrated Voice Messaging
Enables callers to leave important information on a mailbox for a selected user, department or groups of users. Employees can record their own personalized greetings and enjoy password protected access to their messages from anywhere. BCM200 and 400 have 32 ports and the BCM50 has 10 ports.
Centralized Voicemail:
Enables a single BCM system to extend voice messaging service across a network. The ability to configure voice mail for the entire organization from one location dramatically simplifies management and establishes a central point of control.
Unified Messaging:
Converges voice, fax and e-ail messages onto users' PCs or labptops, to be managed by one satandard application, such as Microsoft Outlook or Exchange.
Intelligent Contact Center:
With BCM's intelligent routing, the system prioritizes and routes the calls based on the call's source, destination or caller input. Agent seats, skills-based routing skillsets can be turned on by activating a keycode. An open application programmer's interface enables the system to interface seamlessly with a variety of third-party computer telephony applications. Please download PDF for contact center details.
Intelligent Contact Center Reporting:
Detailed reporting available with activation of software keycode.
Multimedia Contact Center:
Enriches customer-care transactions with intelligent routing of electronic interactions, merging of voice calls with e-mails, "pushed" web content, collaborative Web browsing. Web-based self service and real-time text chat sessions between customers and agents.
